Delivery within South Africa

Delivery of Luck and Lemons products as per confirmed orders will be made to the nominated address on your order.

Orders are dispatched to The Courier Guy / PUDO within 48 hours (weekdays) of confirmation. Thereafter, shipping times within South Africa takes 1 - 4 working days from the time it has been dispatched. Cape Town based deliveries will be faster. Outlying areas may take 4 - 7 working days. 

For urgent requests, collection options or overnight courier arrangements, kindly send us an email to Info@luckandlemons.co.za and we will do our best to assist.

All deliveries made will be by road freight directly to your nominated address unless otherwise stated in our confirmation of the order.

All Luck and Lemons products delivered must be signed for on delivery. If no one is available at the nominated address when delivery is attempted, the products will be retained by the courier, in which case notification of the attempted delivery will be given. Should the Luck and Lemons products ordered be returned to our Luck and Lemons warehouse, any further delivery attempts will also be at your cost.

We will not be liable for any loss occasioned by any delay in the delivery of any order, nor for any loss, damage or misplacement of any Luck and Lemons products ordered from us after delivery has been made to your nominated delivery address.

Luck and Lemons Products are only insured by us up to the point of delivery.

Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, you can contact us at Support@luckandlemons.co.za

If your return is accepted, we’ll send you a return shipping reference number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping fees are at the expense of the buyer. 

You can always contact us for any return questions at Support@luckandlemons.co.za